DELIVERY AND RETURNS

Our deliveries are handled by Chronopost and La Poste.
In metropolitan France, the average delivery time is 3 to 6 business days from the finalization of your order.

Orders placed before noon are processed and shipped the following day (excluding weekends and public holidays).

For handmade creations, delivery times may be longer.

If you have any questions, please do not hesitate to write to us.

At Coton en Herbe, we offer a Money-back guarantee.
Are you not completely satisfied with your item? Don't worry: you have 14 working days from the receipt of your order to return it to us for a refund.*

* Return shipping costs are at your expense.

Please request your return by email at the following address: contact@cotonenherbe.fr, including your order number, the email address used for the order, and the items you wish to return.

Once approved, you will be able to return the package to the address provided to you or receive a return shipping label.

Return shipping costs are the responsibility of the customer.
If you opt for a prepaid label, the amount will be provided to you based on the weight and the shipping location.

You are free to choose your carrier. The package must include a tracking number and be sent directly to the address provided to you. No returns can be processed if sent to a drop-off point (Point Relais).

We strongly advise you to keep the proof of shipment provided by your carrier. In the absence of this, no refund can be issued if the package is lost.

Once your return has been received, we will do our utmost to process it quickly.

You will receive an email confirming receipt of your package and specifying whether it results in a refund or the issuance of a credit note.

As of this confirmation message:

• The refund will be effective within 5 to 10 business days.
• The credit note will be available immediately.

Please ensure you comply with the following conditions:

Items must be returned in perfect condition, in their original packaging, with their labels, and free from any stains or damage. They must not have been used, washed, worn, or altered in any way.

Items must be in a condition that allows them to be resold. Cleaning fees may be deducted if an item requires restoration.

Returns must be made within 15 days of receiving your order.

We reserve the right to refuse any return that does not meet these conditions.